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The Block of Hours program was developed for clients that don't have the level of need for service on regularly scheduled visits. However they still benefit from a relationship with Team Lightning and recieve the following features:

• Negotiated Low Rate for Predetermined Block of Hours
  
  
• Support Hours Can Be Used as Desktop or Server/LAN Related Work
  
  
• Client Receives Priority Support - 24 to 48 Business Hours Emergency Response
  
  
• Non-Emergency Response Priority Above Non-Agreement Customers (Scheduled on Availability)
  
  
• Block of Hours Agreement Eliminates the On-site Trip Charge
  
  
• Detailed Work Orders on All Work Performed
  
  
• Statement of Time Usage and Remaining Time Available on Demand
  
  
• Optional Add-on Phone Support to quickly solve small problems at a lower cost.
  

1) Without add on Phone Support Phone Support is Invoiced Against Block at 30-Minute Minimum Intervals.
2) Non-Business Hours or Weekend Work is Provided at Time and a Half Rate.